Anthropologie, the Urban Outfitters Inc.-owned lifestyle retailer, has launched its “On My Way” holiday marketing campaign, centered on reunions with friends and family in airports and transit stations. Global CMO Barbra Sainsurin called the biggest shift “thinking about the holidays as a world our customer can step into, rather than a single campaign she sees.”
The ad: made in-house, built on anticipation
“On My Way” was developed in-house and shot on location in Shelter Island, New York; Mallorca, Spain; and Vienna. The creative captures the anticipation and joy of coming together.
Social: a five-part creator series
A five-part social series, “Between Us Girls,” starring creator Coco Schiffer, rolls out on Instagram and TikTok, blending styling inspiration, gift ideas and entertainment. It follows sister brand Nuuly’s microdrama for its fall campaign. Sainsurin said the format lets Anthropologie bring more humor and personality than conventional messaging.
Conversion points: DoorDash and in-store service
- DoorDash partnership: Struck last month, it will be tested on last-minute holiday gift demand.
- Stores: Complimentary styling and concierge services in November and December.
- Product: Home collaborations with Suleika Jaouad and Jon Batiste, New York City Ballet, Susan Alexandra, Molly Hatch and Ghia.
Performance context
Anthropologie grew revenue 5% year over year in the quarter ended July 31, and customer growth (new, active and reactivated) rose more than 4%, helped by an influencer-led early-fall campaign. Deloitte forecasts holiday retail spending to rise 10%, driven by Gen Z and millennials.
Takeaways for retail marketers
- Give shoppers a reason to care, not just more impressions. Pick the moments your brand owns and repeat them across every touchpoint.
- Design creator content as episodes. Series formats build follow-through. See audience data in 42% of Snapchat Users Watch Microdramas Daily.
- Capture last-minute demand with fast delivery. Test on-demand delivery partners weeks before the final rush.
- Refresh creative through the season. Weekly refresh results are in Black Friday Ad Creative: Weekly Refreshes Delivered 23% Higher ROAS.